Director, Wood Street Programs

Position Hours: 
Full Time
Reports to: 
Chief Residential Officer (CRO)
Expected Schedule: 
37.5 hours per week, Monday-Friday, with some weekend and evening responsibilities as needed
Annual Salary: 
$55,000 per year
Additional Compensation Notes: 
benefits include Health, Dental, and Vision insurance, generous PTO and holidays, life insurance/STD/LTD, and a 401k match.
Please send cover letter and resume to: 

Trish Romano, Chief Residential Officer, at by October 23rd, 2018, with interviews to follow that deadline.

Functional Definition: 

The Director of Wood Street Programs (DWS) is responsible for the leadership, vision and management of all programs run by CHS at Wood Street. This includes four residential programs, Shelter/Adult Probation, Bridge Housing, UPMC Temporary Housing and the HUD Homeless Program along with the Café Commons food service program. The focus of all programs is on participant’s strength and wellness and on fostering their independence and integration into the community. The Director also coordinates services with any outside providers in the building that serve CHS residents.

The Director is responsible for staff supervision and development, administrative oversight including all contracts and any fund development. The Director operates with a considerable amount of independence and self-direction. The Director ensures consistency throughout the programs and promotes them in the community. The Director reports to the CRO and is a member of the agency management team. 

CHS uses the Housing First and Harm Reduction service delivery models, assisting individuals and families with services to meet their immediate needs without pre-requisites, on their terms, and directed by their goals. Our work is guided by our five core values: Quality, Advocacy, Relevance, Respect and Equity. CHS empowers individuals and families to live in stable housing, connect to community resources, build relationships, and access quality food. The Director will embody our core values and mission statement in their daily work with colleagues, participants and the community.

Responsibilities and Duties: 


  1. Oversees program and service implementation on a daily basis; creates policies as needed
  2. Develops strategic plans to help enhance programs; assures services remain relevant to current needs
  3. Guides relations with WSC building management to attain cohesiveness of service delivery.  Negotiates solutions to ongoing problems, discusses issues of mutual concern, and cooperates on administrative and special projects
  4. Represents agency at meetings with governing bodies, funders, community leaders and local providers
  5. Reviews and authorizes necessary documentation regarding service plans, incident reports
  6. Responsible for cultivating CHS values and ensuring harm reduction practice at the site
  7. Exemplifies and promotes great customer service and is open to resident feedback for planning and evaluation of programming


  1. Recruits, interviews, hires and develops personnel
  2. Provides direct supervision to all staff including interns and volunteers
  3. Schedules staff and assures coverage
  4. Leads staff meetings and reinforces practices of harm reduction and trauma-informed care
  5. Plans and oversees staff development and training needs
  6. Provides supervisory support to the entire residential team through the on call process
  7. Offers support and empowers staff to make decisions


  1. Assures compliance with all agency policies and procedures including administrative, human resources and fiscal
  2. Monitors WSC budgets and works closely with finance as needed
  3. Maintains contact with Funders, prepares monthly, quarterly and yearly reports, assures we meet all funding requirements
  4. Assures Programs comply with governing bodies including the Health Department
  5. Attends Program Director Meetings and is a member of the agency team
Minimum Qualifications: 
  1. Equivalent work, education, and life experience typically gained with a Master’s Degree and 3 years of experience in the social service field or 5 years of case management/service coordination experience.
  2. Program management and supervisory experience necessary
  3. Excellent communication, decision making and organizational skills
  4. Sensitivity and comfort level working with diverse persons with complex needs
  5. Sound knowledge of mental illness/substance abuse, effective interventions and common medications
  6. Experience working with persons who are experiencing homelessness
  7. Knowledge of community resources and referral systems
  8. Ability to utilize strength’s perspective and harm reduction, trauma informed care principles
  9. Ability to use sound judgment especially in crisis situations
  10. Ability to problem solve and negotiate difficult situations


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