Community Support Specialist at Project Silk
firstname.lastname@example.org Fax: 412-246-1670 Posting Date: 12/21/2018 Deadline Date: 1/11/2019
The Project Silk Community Support Specialist (hereafter referred to as “CSS”) will provide overall operational support within our recreation-based, community health center to meet community needs and facilitate service uptake. The CSS will provide direct services to youth in life transition through complex resource coordination, enhanced life skills training, housing support, behavioral health linkages, and other necessary domains. The CSS will aim to increase outcomes coinciding with the program’s mission as a sexual health wellness center targeted towards LGBT youth in communities of color.
This is a direct service position that will expand community engagement within project programming and assure quality services are rendered. The position provides on-site support to staff and clients and follows up with any crisis in absence of Program Director. The position does not directly supervise any staff members, but does provide support as lead staff during space drop-in hours and feedback to supervisory staff when needed. CSS will collaborate within the Project Silk team to advocate for best practices within the continuum of care, practice harm reduction philosophies in alignment with the overall agency mission, and implement innovative strategies with consumer driven structures.
CHS uses the Housing First and Harm Reduction service delivery models, assisting people to meet their immediate needs without pre-requisites, on their terms, and directed by their goals. Our work is guided by our five core values: Quality, Advocacy, Relevance, Respect and Equity. CHS empowers individuals and families to live in stable housing, connect to community resources, build relationships, and access quality food. The CSS will embody our core values and mission statement in their daily work with colleagues, participants and the community.
- Welcome all members and facilitate completion of initial intake assessments.
- Oversee all community space operations and serve as first point of contact for staff on shift to address any crises, concerns, issues, or needs.
- Generate ongoing data tracking of safe space usage and service requests to enhance engagement with service coordinators.
- Maintain inventory of all space supplies.
- Regulate compliance with all safety requirements through maintenance of a clean, healthy environment.
- Promote prevention-based methods with best practice approaches related to sexual health, positive identity development, and decision-making skills.
- Organize recreational activities, arts-based healing groups, and life skills programming.
- Assist Director in providing support to peer staff in developing workshops.
- Provide HIV/STI testing and counseling services in compliance with all confidentiality protocols.
- Coordinate needs assessments, individualized goals plans, and appropriate linkages with participants.
- Provide assistance to youth in navigating complex social service systems.
- Maintain appropriate documentation and confidentiality of records in adherence to agency policies.
- Provide role modeling and coaching to peer navigators, including maintaining appropriate boundaries, fostering team relationships, and supportive counseling to clients regarding their needs, interests, and goals.
- Follow communication protocol and address complaints, incident reports, behavioral problems promptly.
- Address medical and psychiatric emergency situations, including but not limited to 302 procedures, crisis management, de-escalation strategies, and other non-life threatening emergencies with clients as needed in a calm and respectful manner. Seek appropriate outside support when necessary.
- Provide assistance to peer navigators with crisis intervention and problem solving with program participants.
- Understand and be responsible for performing all duties in accordance with the agency mission and program policies and procedures.
- Collaborate with internal and external partners to ensure and enhance continuity of care, through attendance at county meetings, networking with providers, and participation on committees or initiatives as appropriate.
- Conduct outreach activities, including community presentations and panels, in tandem with peer navigators and partnering agencies to engage youth.
- Consult with the Director and Chief Service Officer on strategies to improve the effectiveness of the programs, given agency and program mission and working practices.
- MSW or equivalent degree plus a combination of life, work, and educational experiences.
- Commitment to agency mission and vision and CHS values of Advocacy, Equity, Relevance, Respect and Quality
- Strong organizational, interpersonal, and communication skills
- Ability to work independently as well as collaboratively with a team.
- A strong working knowledge of the social service system, needs of targeted LGBTQIA youth of color communities, HIV prevention/medical care, and sexual health education.
- Strong knowledge of and experience with youth communities of color, homeless youth, and LGBTQIA youth communities as well as understanding of harm reduction practices.
- Ability and willingness to work flexible hours including evenings and weekends.
- Ability to travel independently.
- Advanced computer literacy skills.
- Certified in HIV testing or counseling (within six months of hire date if not already obtained).