Community Support Specialist II

Position Hours: 
Full Time
Reports to: 
Director of Supportive Services
Expected Schedule: 
37.5 hours per week, Monday-Friday, with some evening and weekend responsibilities as needed
Hourly Wage: 
$19.49/hour, commensurate with clinical experience and education
Additional Compensation Notes: 
Full time benefits include $0 deductible Health Plan through Highmark BCBS, Dental and Vision insurance, 23 PTO days for the first full year and 12 holidays, life insurance/STD/LTD, and a 401k match.
Please send cover letter and resume to: 

Please send a resume and cover letter to Sara Berg, Director of Supportive Services, at by October 3, 2018 with interviews to follow that deadline.

Functional Definition: 

The Families United Community Support Specialist II (CSS II) reports to the Director of Supportive Services in the Housing Assistance Programs to provide service coordination and supportive counseling to the participants of the Families United Program, while acting as a subject matter expert across the department.


The goal of the Families United Program within the Housing Assistance Programs is to provide permanent housing to participants with behavioral health needs and who have experienced long term housing instability. The program will assist in transitioning from homelessness to permanent housing, preventing homelessness with diversion strategies (eviction prevention), gaining needed services such as referrals to programs, assisting in applying for entitlements/income, in order to support them in retaining permanent housing while receiving the treatment necessary to address their behavioral health needs.


The CSS II works independently towards these goals, however, s/he is expected to consult with the program director as needed. Other duties include: ongoing assessment of participant’s needs, progress and goals; use of appropriate therapeutic motivational interventions; community building; progress documentation; continued maintenance and improvement of the program; attendance and participation at staff meetings; assistance to the larger housing assistance programs of CHS; and performance of other administrative, financial, and programmatic duties pursuant to program guidelines and regulations.


CHS uses the Housing First and Harm Reduction service delivery models, assisting clients with housing as the immediate need without requirements to abstain from any harmful behavior prior to being housed or receiving assistance.  We help clients identify their own goals and support them to discover safer alternatives.

Responsibilities and Duties: 

Service Coordination- Clinical

  1. Provide individual assessment of participant needs.  Assist the individual in meeting their goals. This includes a heavy emphasis on need for income, affordable and appropriate housing and other supportive services.
  2. Provide assistance in locating and securing housing including landlord relations and independent living skills development. Address barriers and use creative problem-solving strategies to help participants gain independence.
  3. Provide referral services to appropriate referral base, such as D&A, medical, MH, housing, vocational, educational and family services.
  4. Establish a supportive relationship with participants to assist them in improving their understanding of themselves including basic issues like respect for differences, individual uniqueness, creating and maintaining relationships and values and becoming part of the community.
  5. Advocate for appropriate entitlements and for access to appropriate services with other agencies.
  6. Encourage and support clients to connect and utilize resources in their communities and build community linkages.
  7. Conduct monthly home visits to ensure habitability standards are being met.
  8. Perform routine recertification to include budgeting, assessment of barriers and support systems, and progress on goal plans.


Service Coordination-Administrative Involvement

  1. Maintenance of progress notes in the CHS database and creation/maintenance of paper records.
  2. Paperwork process related to fiscal and the CHS database.
  3. Generate statistical and written reports as requested by her/his supervisor.
  4. Participate in preparation for yearly audit.


Service Coordination-Programmatic Involvement

  1. Participate in scheduled CHS staff meetings and other related scheduled meetings.
  2. Communicate with the CHS staff, other service providers and landlord/building management as needed and appropriate regarding participant issues.
  3. Maintain open communication and work cooperatively with other CHS staff to establish and fulfill overall agency and program goals and objectives.
  4. Assist other homeless assistance staff, both management and program, as needed.
  5. Consult with the program director on strategies to improve the effectiveness of the programs, given agency and program mission and working practices.
  6. Network and cooperate with external agencies to access appropriate services for all participants of the program.


Leadership and Administrative

  1. In collaboration with Program Director, train new staff and facilitate trainings for existing staff to enhance skills and knowledge.
  2. Perform routine and random file monitoring to ensure data quality and all documentation is accounted for. Work with fellow staff to correct any deficiencies.
  3. Manage Social Work interns working across multiple housing programs.
  4. Provide assistance to staff with crisis intervention, problem solving with program participants, and providing strategies for therapeutic interventions to help clients achieve their goals.
  5. Work with Program Director and Chief Housing Officer to collect and report data, outcomes, areas for improvement, staff development, and funder reports.
  6. Attend weekly or monthly meetings with Program Director, Crisis Team Leader and Chief Housing Officer to address staffing, programming, funding, and best practices.


Skills and Training

  1. Attend trainings to keep up with best practice service delivery models and philosophies
  2. Train staff on agency philosophy, service delivery models, agency data and technology, and program regulations and protocols

Be the first point of contact to answer any questions regarding program rules, regulations, protocols and policies. 

Minimum Qualifications: 
  1. Equivalent work, education, and life experience typically gained by a Master’s Level Licensed Social Worker (LSW) with 2 years case management, service coordination and direct clinical service experience to those with pervasive behavioral health issues.
  2. Adhere and promote the CHS Core Values in all aspects of the work: Quality, Respect, Relevance, Advocacy and Equity.  
  1. Experience with helping people in housing programs preferred. 
  1. Experience with behavioral and mental health service coordination preferred. 
  1. Must have experience working with other social/supportive services.  
  1. Excellent interpersonal and problem solving skills.  
  1. Exceptional organizational, communication and case management skills. 
  1. Ability to communicate effectively both orally and in writing. 
  2. Sensitivity towards individuals and families in need of program services, especially those with behavioral, mental and physical health barriers. 
  3. Commitment to the project and both agencies missions. 
  4. Computer literacy with a working knowledge of Microsoft Word, Outlook and Excel. 
  5. Demonstrated ability to maintain professionalism even when dealing with difficult circumstances. 
  6. Willingness to accept tasks and responsibilities that help to enhance and improve the program and achieve a high level of customer service provision. 
  7. Ability to schedule and manage multiple job responsibilities efficiently and effectively. 
  8. Have reliable transportation and the ability to travel independently. Significant travel throughout the County is expected. The administrative base office will be in the Strip District.