Community Support Specialist

Position Hours: 
Full Time
Reports to: 
Oakland Residential Program Director
Expected Schedule: 
M-F 11p-7a
Hourly Wage: 
Additional Compensation Notes: 
Full time benefits include $0 deductible Health Plan through Highmark BCBS, Dental and Vision insurance, 23 PTO days for the first full year and 11 holidays, life insurance/STD/LTD, and a 401k match.
Please send cover letter and resume to: 

Please send cover letter and resume to:

Functional Definition: 

The Community Support Specialist (referred to as “CSS”) provides direct care and case management services in a respectful manner to residents in the CHS Residential programs. Key services to be provided include but are not limited to guidance and supportive counseling with life issues, assistance with issues of daily living, housing assistance, encouragement with goal attainment, encouragement with community involvement, and administering prescribed medication.


The CSS is also expected to work with and communicate directly with other staff members supportively and cooperatively, complete required documentation, manage crisis situations, and attend required training programs. The CSS may also be required to assist with regular upkeep of the work site. The CSS is cross trained on all residential programs and may work across all residential sites as needed.  CHS uses the Housing First and Harm Reduction service delivery models, assisting clients with housing as the immediate need without requirements to abstain from any harmful behavior prior to being housed.

Minimum Qualifications: 
  1. Bachelors in Social Work, Psychology, or related field, two years work experience, or combination of work, education and life experiences approved by the agency and funder. 
  2. Completion of all required training including CPR/First Aid and medication monitoring within first year and maintain afterward.
  3. Pre-employment physical and TB screening with results stating person is free from communicable disease, at hire and every two years thereafter.
  4. Agency approval of current background check, Act 34 Criminal, Act 33 Child Abuse, and FBI Criminal clearances.
  5. Excellent communication and interpersonal skills.
  6. Exceptional customer service communication.
  7. Culturally competent, being able to work effectively with all backgrounds.
  8. Prefer certification or training in crisis management, mental health, and behavioral health education.
  9. Experience and ability to de-escalate mental and behavioral health crisis situations
  10. Strong organizational, phone and computer skills.
  11. A working knowledge of the social service system through life or job related experience.
  12. A willingness to work both independently and collaboratively.
  13. Strong ability to navigate the Internet to familiarize and access various resources.
  14. Ability to work and travel independently.
  15. Ability to walk up and down steps and physical activity related to cooking, cleaning, and general household maintenance.
  16. Ability to lift up to 25 pounds.


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