Community Support Specialist
The Community Support Specialist (referred to as “CSS”) provides direct care and case management services in a respectful manner to residents in the CHS Residential programs. Key services to be provided include but are not limited to guidance and supportive counseling with life issues, assistance with issues of daily living, housing assistance, encouragement with goal attainment, encouragement with community involvement, and administering prescribed medication.
The CSS is also expected to work with and communicate directly with other staff members supportively and cooperatively, complete required documentation, manage crisis situations, and attend required training programs. The CSS may also be required to assist with regular upkeep of the work site. The CSS is cross trained on all residential programs and may work across all residential sites as needed. CHS uses the Housing First and Harm Reduction service delivery models, assisting clients with housing as the immediate need without requirements to abstain from any harmful behavior prior to being housed.
1. Develop a professional and therapeutic relationship with individuals.
2. Provide supportive counseling to residents regarding their needs, interests, and goals.
3. Instruct and assist individuals in learning the skills necessary to complete household duties, develop social, vocational and self-care skills, and accessing and utilizing resources.
4. Follow communication protocol and address complaints, incident reports, behavioral problems and other situations promptly.
5. Address medical and psychiatric emergency situations and other non-life threatening emergencies with clients as needed in a calm and respectful manner.
6. Follow proper medication administration or assistance procedure and documentation for the respective program.
7. Complete all job duties in accordance with the mission and values of CHS.
1. Bachelors in Social Work, Psychology, or related field, two years work experience, or combination of work, education and life experiences approved by the agency and funder.
2. Completion of all required training including CPR/First Aid and medication monitoring within first year and maintain afterward.
3. Pre-employment physical and TB screening with results stating person is free from communicable disease, at hire and every two years thereafter.
4. Agency approval of current background check, Act 34 Criminal, Act 33 Child Abuse, and FBI Criminal clearances.
5. Must have valid PA driver’s license, have driving record acceptable to agency’s insurance review, and pass internal driving test.
6. Excellent communication and interpersonal skills.
7. Exceptional customer service communication.
8. Culturally competent, being able to work effectively with all backgrounds.
9. Prefer certification or training in crisis management, mental health, and behavioral health education.
10. Experience and ability to de-escalate mental and behavioral health crisis situations
11. Strong organizational, phone and computer skills.
12. A working knowledge of the social service system through life or job related experience.
13. A willingness to work both independently and collaboratively.
14. Strong ability to navigate the Internet to familiarize and access various resources.
15. Ability to work and travel independently.
16. Ability to walk up and down steps and physical activity related to cooking, cleaning, and general household maintenance.
17. Ability to lift up to 25 pounds.