Healthy Housing Outreach Case Manager

Reports to: 
Director of Customer Service and Intake
Position Hours: 
Full Time
Expected Schedule: 
Full-time Monday through Friday, with some evening hours required
Please send cover letter and resume to:
Functional Definition: 

The H2O Outreach Case Managers will seek out H2O targeted individuals and families in need of housing stabilization services.  They will screen, and refer appropriate clients to H2O Community Engagement Services and coordinate all services and progress of individuals and families under his/ her change during their experience of homelessness and their transitions into temporary and permanent housing. Outreach Case Managers will be responsible for compiling and coordinating client information and presenting that information in both written and verbal forms.  Full time employment benefits include; Health, Dental, Vision, Generous PTO and Holidays. Life Insurance/STD/LTD and 401(k) if working over 20 hours per week.

Responsibilities and Duties: 
  1. Represent Community Human Services core values  professionally with all partners
  2. Support H2O program’s philosophy and goals.
  3. Seek out and initiate contact with H2O targeted homeless clients at various sites
  4. Conduct and lead rounds to street camps weekly adhering to outreach best practices
  5. Screen and refer to H20 Community Engagement Center
  6. Clearly communicate with all H20 Stake holders
  7. Develop trusting relationships with homeless clients via consistent interactions, providing help in obtaining basic necessities and ensuring safe environments are available in the homeless system. 
  8. Encourage and help clients to utilize community resources.
  9. Perform general assessment of client needs in order to assist clients in identifying and fulfilling personal goals that will assist them in transitioning from homelessness to independent living.
  10. Refers and advocates for appropriate community linkages for entitlements and other services including, but not limited to, housing, benefits, employment, mental and behavioral health treatment, education, clothing and primary health treatment.
  11. Participate in weekly H20 clinical meetings, and DHS chronic homeless and outreach  meetings
  12. Build collaborative relationships with other service providers.
  13. Ensure quality data standards in HMIS and CHS database
  14. Perform all other duties as assigned.
Minimum Qualifications: 
  1. BA/BS degree or any combination of life, work and educational experiences.
  2. Ability to communicate verbally and in writing.
  3. Sensitivity toward individuals and families in need of program services.
  4. Ability to work autonomously.
  5. Ability to remain calm in crisis situations
  6. Willingness to work collaboratively with staff and other organizations to achieve goals.
  7. Good listening and assessment skills.
  8. Knowledge of issues related to homelessness.
  9. A working knowledge of county social service system including homeless, mental health and behavioral health services.
  10. The ability to travel independently.